FAQ

1. When will I receive my order?

Delivery time depends on your location and the shipping method selected. Typically, it takes 2–7 business days. Once shipped, you’ll receive a tracking number.

2. How can I track my order?

After your order is shipped, we’ll send you an email or message with a tracking number and a link to track your package in real time.

3. How much does shipping cost?

Shipping cost varies based on your location and order weight. The exact amount will be shown at checkout.

4. What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, Google Pay, and PayPal. In some regions, Cash on Delivery (COD) is also available.

5. Can I change or cancel my order?

If your order hasn’t been shipped yet, please contact us as soon as possible via chat or email. We’ll do our best to update or cancel it.

6. What if I received a damaged or wrong item?

Please contact us within 48 hours of receiving your package. Attach a photo of the product and packaging, and we’ll arrange a replacement, refund, or reshipment.

7. Can I return a product if it doesn’t suit me?

Yes! You can return unused items in original packaging within 14 days of delivery. A refund will be issued after we inspect the returned item.

8. Where are you located?

We are an online store, but our products ship from various warehouses depending on your location. Contact us if you need more details.

9. Do you offer any discounts or promotions?

Yes! We regularly run sales and special offers. Subscribe to our newsletter to stay updated and receive exclusive deals.

10. Is it safe to shop on your website?

Absolutely. We use secure payment systems and follow all necessary data protection standards to keep your personal information safe.